Can I upgrade or downgrade my package?

Yes. If your household’s needs have changed, we can help you move to a better-fitting package.

Tell us:

• Whether you need more speed, or want to step down
• How you use the internet now

We’ll help you choose between Kickstart, Dash, Turbo, Sprint and Turbo X and confirm when the change can apply.

If you’re on a special payment arrangement, we’ll explain how a package change fits that setup.