Why is my streaming buffering?

Buffering is frustrating — and it isn’t always one single cause.

Common things that affect streaming:

• Many devices using the connection at the same time
• Wi-Fi distance or walls between you and the router
• The streaming app or source having its own issues
• A package speed that is tight for how your household uses the internet

Streaming services and IPTV-style apps don’t all behave the same way, so a quick test on another app or device can help.

Tell us what you’re trying to watch and how many people are online. We’ll help you narrow it down — and if a package change might help, we’ll say so honestly.